Return procedure

• You can return the goods 30 days after receipt
• For returns it is best to use our DHL returns portal in your country.
• You will find the fee for returns on the respective button of your country. We will deduct this fee from the refund amount.
• Create the DHL returns label and:
  • print it out yourself or
  • Show the generated QR code on your smartphone at the post office - DHL will then print out the label.
• Drop off the parcel at the post office
• After receiving the return, we check the goods and put them back on sale.